【资料名称】：Actix Software Installation Guide

【资料作者】：Actix

【资料日期】：20131108

【资料语言】：英文

【资料格式】：DOC

【资料目录和简介】：


Contents
1 INSTALLING ACTIX SOFTWARE ......................................................................... 5
1.1 ABOUT THIS GUIDE ............................................................................................ 5
1.2 PRODUCT SUPPORT AND MAINTENANCE .................................................................... 6
1.2.1 Getting started with MyActix ................................................................................. 6
1.2.2 More information ................................................................................................. 6
1.3 ACTIX SOFTWARE LICENSING ................................................................................ 6
1.3.1 Standalone licensing ............................................................................................ 7
1.3.2 Activated licensing ............................................................................................... 7
1.4 REQUIREMENTS ................................................................................................ 8
1.4.1 Minimum configuration ......................................................................................... 8
1.4.2 Recommended configuration ................................................................................. 9
1.5 BEFORE PROCEEDING WITH THE INSTALLATION .......................................................... 10
1.6 UPGRADING FROM PREVIOUS VERSIONS .................................................................. 10
1.7 INSTALLING THE FULL RELEASE ............................................................................ 10
1.8 MICROSOFT SQL SERVER 2008 EXPRESS ............................................................... 10
1.8.1 Installing SQL Express ....................................................................................... 11
1.9 INSTALLING ACTIX SOFTWARE VIA THE COMMAND LINE ................................................ 11
1.9.1 Using the Setup command .................................................................................. 11
1.9.2 Running the MSI ............................................................................................... 11
1.9.3 Command line parameters .................................................................................. 12
1.9.4 Installation requires computer reboots ................................................................. 13
1.9.5 Disabling the Desktop shortcut ............................................................................ 13
1.9.6 Preventing installation of Web update functionality ................................................ 13
2 LICENSING YOUR SOFTWARE ......................................................................... 14
2.1 STANDALONE LICENSES ..................................................................................... 14
2.1.1 Licensing a single Actix Solution .......................................................................... 14
2.1.2 Start your Actix Solution .................................................................................... 15
2.2 STANDARD ACTIVATION LICENSES ........................................................................ 16
2.2.1 Activate an Actix Solution ................................................................................... 16
2.2.2 Manual activation .............................................................................................. 18
2.2.3 Re-activation .................................................................................................... 20
2.2.4 Transfer of Activations ....................................................................................... 20
2.3 CONCURRENT ACTIVATION LICENSES ..................................................................... 21
3 TROUBLESHOOTING LICENSING ISSUES ............................................................ 22
3.1 TROUBLESHOOTING GENERAL LICENSING ISSUES ....................................................... 22
3.1.1 Diagnostic reporting .......................................................................................... 22
3.1.2 Applying license fixes provided by Actix Support ................................................... 23
3.1.3 Forwarding logs to Actix Technical Support ........................................................... 23
3.1.4 Adding and removing programs........................................................................... 24
3.2 TROUBLESHOOTING INSTALLATION ISSUES .............................................................. 25
3.2.1 Problem message on installation ......................................................................... 25
3.2.2 Installation source required on first launch of application after installation or
web update. .................................................................................................... 25
3.2.3 Shortcuts fail to launch Actix Software ................................................................. 25
3.2.4 SMS Package definition file contains incorrect parameter ........................................ 25
3.2.5 Actix Software fails on start-up after installation or upgrade ................................... 25
3.2.6 SQL Native Client already installed ...................................................................... 26
3.2.7 Slow response from SQL Express......................................................................... 26
.3 TROUBLESHOOTING STANDALONE INSTALLATIONS ...................................................... 26
3.3.1 Check that the license is working correctly ........................................................... 26
3.3.2 About Box ........................................................................................................ 27
.4 TROUBLESHOOTING THE ACTIVATION PROCESS .......................................................... 28
3.4.1 Connecting via a Proxy Server ............................................................................ 28
3.4.2 Communications problem ................................................................................... 28
3.4.3 Activation denied ............................................................................................... 29
.5 TROUBLESHOOTING ACTIX SOFTWARE ISSUES .......................................................... 29
3.5.1 Terminal Server Sessions ................................................................................... 29
3.5.2 No Lservrc found ............................................................................................... 29
3.5.3 Clock tamper detection ...................................................................................... 30
3.5.4 Incorrect trace symbols used on map ................................................................... 30
3.5.5 GeoDict.DCT could not be located ........................................................................ 30